Privacy Policy

Cocoa Casino is a casino licensed and regulated by the Government of Curaçao for the purpose of operating an online casino.

This Policy includes the following:

Personal information:

We collect Personally Identifiable Information when you use our online gambling services, make customer enquiries, register for information or other services or when you respond to communications from us. Third parties to whom you have chosen to disclose your Personally Identifiable Information may also provide us with your Personally Identifiable Information.

We will only collect this type of Personally Identifiable Information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the Information.

Purpose of Collection:

Your Personally Identifiable Information is processed for the following purposes:  to provide you with online gambling services; to process your enquiries; to provide customer support services, to market our services and products that suit your unique preferences and interests, to notify you of any updates to our website and services, and to ensure the safety of both you the player and BC.

Security of your information:

We have implemented suitable security policies, rules and technical measures to protect and safeguard the personal data under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All communications between our players and us are completely secure. We use a 128bit digital encryption system, which is the same security used by all major financial institutions.

Your Personally Identifiable Information may, for the purposes outlined above, be disclosed to the following recipients: our employees, any third party service providers who use your personal information to provide services to us; or any auditors or contractors or other advisors auditing any of our business processes.  All our employees, data processors and other parties outlined above who have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of your information.

Your information will not be disclosed to government institutions or authorities except if required by law.

Publicizing a win:

If a player wins an amount deemed by our casino as worthy of publicity, we may request the player(s) to post their comments regarding their win but the player is under no obligation to do so. We do reserve the right to publicize the win on our websites, or any other casino owned and operated portals (both online and offline) managed by us. For our players’ security and privacy, only the player’s first name and first initial of the last name will be used in such a case.

Additional Information:

We reserve the right to access and verify any of the Personally Identifiable Information and require further Personally Identifiable Information from you. For example, we may require proof of identification and address in the form of a scanned or faxed copy of a player’s driver’s license and/or passport, and utility bill. All additional information collected will be treated as Personally Identifiable Information and managed accordingly.

“Know Your Player” Policy:

Our “Know Your Player” Policy is one that our casino strictly adheres to. This policy is in place to ensure that we know who are customers are, for the purpose of protecting them as well as ourselves. The goal of policy is to ensure, to the best of our abilities, that:

  • The customer is at least 18 years of age and of legal age to be gaming with us in their jurisdiction;
  • The customer is not practicing any type of illegal activity or activity that violates our terms and conditions; and
  • The customer’s identity is authentic.

Marketing

We provide you with an easy means to decline receiving e-mail offers from us. At any time, you may request to discontinue receiving these offers by sending a blank message with the words "Remove" in the subject area to support@cocoacasino.com.

Your Rights in relation to your Information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information rectified, amended or completed. Please e-mail support@cocoacasino.com.

Cookies

We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.

Retention

Your personal information will not be stored for any longer period than is necessary for the purposes for which it was collected.

Updates to Privacy Policy

This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.

Questions

If you have any enquiry about our data protection and privacy policy or practices, please email us at support@cocoacasino.com