Email Filtering Instructions

Do you want to make sure that our terrific promotions and casino news reach your inbox? Don't miss out on important casino information and online promotion offers from CocoaCasino.com. Add us to your email whitelist today by following these easy instructions.

Haven't received any email from us?

Today Internet Service Providers (ISP's) use powerful anti-spam filters to make sure that you only get the email that you want to get. By doing so, legitimate emails sometimes get mistaken for spam and this could be the reason why you're not receiving emails from us.

Make sure your info is up-to-date

There are a few things you can do to make sure you receive our promotional emails:

  • Follow the instructions posted below in order to add us to your safe list for each email service provider
  • Contact our Player Support Team to make sure that you are subscribed to our casino mailings
  • Confirm that your email address on file with us is correct and up-to-date

Instructions

Below are step-by-step instructions on how to add CocoaCasino.com to your email safe list for the most popular email services. If you don't see your email service provider listed below, you can contact our Player Support Team anytime for help with your own email program.

WINDOWS LIVE™ (Hotmail)

  • Sign into your Windows Live email account
  • Click on the "Options" tab to open the drop down menu
  • Click on the "More Options" tab
  • Under "Junk Mail", click on the "Safe and Blocked Senders"
  • Click on "Safe Senders"
  • Enter support@cocoacasino.com
  • Click on the "add to list" button

YAHOO

  • Sign into your Yahoo email account
  • Click on the "Contacts" tab
  • Click on "Add a new contact" and the action will open the contact form
  • Paste or type support@cocoacasino.com in the 'Email' field
  • Click "Save"
  • OUTLOOK

    • Sign into your Outlook email account
    • Under the action tab, select "Junk Email", then 'Junk Email options'
    • Select the "Safe Senders" tab
    • Click on "Add"
    • Enter support@cocoacasino.com and then click "OK"

    GMAIL

    • Sign into your Gmail email account
    • Open your contacts list by clicking "Contacts"
    • Click "Create Contact" to open the 'Add Contact' page
    • Type "CocoaCasino.com" in the name field and enter support@cocoacasino.com in the email field
    • Click "Save"

    AOL

    • Sign into your AOL email account
    • Click on the "Contacts" tab
    • Under the "New" tab, select "New Contact"
    • Type "CocoaCasino.com" in the contact name field and enter support@cocoacasino.com in the Email1 field
    • Click on "Create"

    THUNDERBIRD

    • Sign into your Thunderbird email account
    • Click on the "Address Book" button
    • Make sure the "Personal Address Book" is highlighted
    • Click the "New Card" button to launch a 'New Card' that contains 3 tabs: Contact, Address & Other
    • Under the 'Contact' tab type "CocoaCasino.com" in the 'Contact name' field and enter support@cocoacasino.com in the 'Email' field
    • Click on "OK"